Customer Service Number

0203 9165 034
Monday - Friday : 9am to 5pm
Saturday - Sunday - Close

Sales Number

0203 916 5173
Monday to Sunday
9am to 9pm

My Bookings

FAQ’s

Frequently Asked Questions

Pre Departure

You will receive your confirmation invoice within 2-3 working days of booking. Please read and check these carefully and notify us immediately if there are any errors. Any excursion or tour vouchers will be sent to you approximately 7 days prior to departure.  

To protect you from junk mail, most email providers offer a facility to filter unwanted and junk mail, so it is possible the email from us has been filtered by this facility. We would advise that you change your filter settings to ensure that any emails from Blue Sea Holidays are not blocked. If you need to obtain a copy of your travel documentation please contact the administration department
If any of the details on your tickets are incorrect you should contact us immediately
We advise that you take your hotel voucher/s and boarding passes with you. If you have added any extras to your holiday such as transfers, car parking, travel insurance, airport lounges, excursions or car hire, you will also need to take these vouchers with you and present to the relevant supplier.
The hotel only requires the lead passenger name to make the reservation. Your hotel voucher will show the number of confirmed passengers, your arrival date and all other essential details. All the other passenger names should be detailed on your booking confirmation and need to be checked for accuracy.
To see if you can change any of your payment options or due dates, please contact the administration department
No, unfortunately, any extras added to your flight are non-refundable.
Flight times should be confirmed directly with the airline you are travelling on between 24-48 hours prior to departure from the UK and also whilst in resort for your return journey home.
Yes, please refer to your transfer voucher and read all the departure instructions. You will need to call the local office to re-confirm your departure time 24-48 hours before your return flight home. Failure to do this could result in your transfer not collecting you.
Yes, you can carry liquid baby foods or baby milk that’s either pre-packaged or made up at home. You can also carry foods for special dietary requirements as long as it’s essential for the flight or holiday. Please give any food or baby milk to airport staff when you go through security, as it’ll be screened separately. There are no restrictions on taking powder formula that you need to mix up during your holidays in your hand baggage. This may also be tested at airport security.
There will be a toilet on board each aircraft with a changing table for infants. Please remember to bring your own supply of nappies, bottles and food etc. as these will not available on the aircraft. Some airlines are able to heat infants milk in a pan of hot water during the flight free of charge, although this service is totally at the discretion of the flight crew.

This will depend on the airline you are travelling with. We recommend that you either check with the airline directly or our administration department Child car seats can be used on a flight for toddlers or children in accordance with the age, weight and height ranges as recommended by the manufacturer. It is the parents’ responsibility to make sure the seat is suitable for their child. You'll also need to make sure you bring a car safety seat that meets the following criteria:

  • Conforms to British safety standards
  • Has a restraining harness
  • Can be fixed facing forwards on the seat
  • - Must not be wider than 40cm or 16"
  • All instruction leaflets should be carried with it

Carrycots and deluxe child car seats aren't suitable.

COVID-19

Check foreign travel advice for the countries you want to go to This will tell you if:

The country will allow people to enter from the UK You will need to show proof of vaccination status or proof of a negative COVID-19 test

You will need to quarantine on arrival

Foreign travel advice will also tell you if the UK government advises against all but essential travel to the country.

Check foreign travel advice for all countries you will visit or travel through.

General

If the Foreign & Commonwealth Office advises against travel to the destination and your holiday arrangements are affected, we will get in touch and advise you on your options.

You won’t be entitled to any compensation, as the reason for not being able to travel is outside of our control.

Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. if you do not receive an ATOL Certificate then the booking will not be ATOL protected. if you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information, about financial protection and the ATOL Certificate, go to: www.caa.co.uk/ATOL- protection/Consumers/ATOL-certificate/

Our Value

Travel is the food for the soul.

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Vision

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Mission

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  • Office -11, Suite 2000 16-18 Woodford, Forest Gate, London, England, E7 0HA
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Customer Service No.
  • 0203 9165 034
Sales No.
  • 0203 916 5173
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